At Outfitly Style, we’re committed to making your shopping experience seamless and satisfying. Our family-focused approach ensures that every purchase meets your expectations for quality and style. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment
    • Basic tracking available

Note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot guarantee delivery dates for international orders.

Returns & Exchanges

We want every modern family to love their Outfitly Style purchases. If you’re not completely satisfied, we offer a straightforward returns process.

Our Return Policy

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging and proof of purchase required
  • Customer is responsible for return shipping costs unless item is faulty

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Jewelry (all categories due to hygiene reasons)
  • Hair accessories that have been removed from original packaging
  • Bath products that have been opened or used
  • Items marked as “final sale”

How to Return an Item

  1. Submit a Return Request using our online form or email [email protected] within 15 days of delivery
  2. Wait for Approval – Our team will review your request within 1-2 business days
  3. Package Your Item – Include the original packing slip and ensure items are in original condition
  4. Ship Your Return – Send to our Washington address using a trackable method:
    Outfitly Style Returns
    4934 Rhode Island Avenue
    Washington, US 20009

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing: Allow 5-10 business days for the refund to appear in your account

Important: Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange items for a different size or color (subject to availability). Follow the same return process and indicate “Exchange” in your request, specifying your preferred replacement item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

Need Help?

Our family-focused customer care team is here to assist you with any questions about shipping, returns, or exchanges. Contact us at [email protected].

Thank you for choosing Outfitly Style – where family comfort meets stylish living!